--- title: "Frequently asked questions" description: "Frequently asked questions. At Aire, we want to make your experience and that of your company as simple as possible. In this section, we have compiled the most common questions about our virtual switc..." url: https://airetech.es/en/frequently-asked-questions/ date: 2026-01-22 modified: 2026-08-04 author: "Aire" type: page lang: en --- # Frequently asked questions # Frequently asked questions At Aire, we want to make your experience and that of your company as simple as possible. In this section, we have compiled the most common questions about our virtual switchboard, mobile telephony, APN configuration, connectivity services, and line management. Our goal is for you to find the solution you need immediately so that nothing slows down your business. FAQs Aire Cloud Aire Suite Aire MSSP Aire Voice Mobile Voice Mailbox SIM card replacement Internet and APN configuration Computation Storage Migration ## What types of servers can I deploy on Aire Public Cloud? You can choose from a wide range of computing options tailored to each specific use case: - General-purpose instances for standard applications - High-frequency drives for demanding loads - Dedicated CPU for critical workloads - Laboratory environments for development and testing - GPUs for AI, machine learning and high-performance computing All managed from a single dashboard and deployed in minutes ## Can I scale resources according to my clients’ needs? Yes. The platform allows you to: - Adjust CPU, RAM and storage. - Change the instance type at any time. - Adapt to peaks in demand or growth. You only pay for what you use, without over-provisioning resources ## Is it suitable for demanding or critical applications? Yes. You can work with: - Dedicated CPUs for resource-intensive workloads. - Infrastructure optimised for high performance. - GPUs for AI, data analysis or rendering. Designed to support everything from standard applications to enterprise workloads ## Can I integrate services such as databases or Kubernetes? Yes. You can deploy services in PaaS mode, such as: Databases (MySQL, PostgreSQL, MariaDB) - Kubernetes clusters. - Load balancers. - Network storage. Without having to manage the operating system layer ## What types of storage does Aire Public Cloud offer? You can choose the type of storage based on your use case: - Block storage for virtual machines. - Network storage (NFS) for sharing data between instances. - Object storage (S3) for large volumes of data. Suitable for both performance and cost ## How are data security and availability guaranteed? The system includes: - Full data replication - Automatic backups. - Scheduled snapshots. - High-availability architecture. All designed to ensure data integrity and service continuity. ## Can I protect my data against ransomware or errors? Yes. You can: - Apply write-once, read-many (WORM) storage policies. - Restore data using snapshots. - Maintain copies on replica systems. Minimise the risk of data loss or corruption. ## Can storage be scaled easily? Yes. You can: - Expand storage capacity on the fly. - Clone data instantly. - Migrate storage between instances. Storage scales in line with your applications. ## Which type of storage is best for each scenario? - S3 → large volumes, backups, data lakes. - NFS → data shared between applications. - Block → databases and virtual machines. You can combine different types depending on the project. ## Is it difficult to migrate to Aire Cloud Public? No. The process is designed to be: - Guided. - Planned. - Automated. It includes technical support from start to finish ## Can you migrate from any infrastructure? Yes. You can migrate from: - Physical infrastructure (bare metal). - Virtualised environments. - Other clouds. Sin dependencia de la plataforma de origen. ## Will there be any downtime or data loss during the migration? No. The system enables: - Live replication. - Migrations without downtime. - Controlled transitions. Ensuring business continuity. ## Can I test the migration before making it permanent? Yes. You can: - Unlimited test migrations. - Comprehensive environmental simulations To check everything before the final change. ## How do you ensure that the migration is secure? The process includes: - Detailed planning. - Client-specific environments. - Automated orchestration. - Preliminary tests. Minimises technical and operational risks. ## How long does a migration take? Thanks to automation: - Lead times are reduced from months to weeks or days. Speeding up the return on investment. General Functional ## What is the Aire Suite virtual PBX? The Aire Suite Virtual PBX is a telephone system that uses voice over internet protocol (VoIP) technology to make calls. It is digital software located in the cloud and managed from web interfaces. Data communications infrastructure (LAN and WAN) is required to make and receive calls. ## What are the main advantages of Aire Suite for businesses? The Aire Suite Virtual PBX allows you to create virtual extensions from anywhere in the world without connecting to a specific VPN. It provides a company with a fast, flexible telephone connection that is easy to set up and requires no additional effort or specific, high-cost equipment. Other advantages: - Reduces costs - Improve call quality - Make simultaneous calls so you don’t lose customers and avoid waiting times. - Be able to make and receive calls from anywhere with internet access. - Advanced features: such as intelligent routing systems, report analysis tools, IVR, softphone, etc. ## How can I get the most out of the Aire Suite virtual PBX? You can get the most out of your PBX by having as many extensions as your client needs, so that the Aire Suite Virtual PBX will allow you to better manage your company’s telephone system. ## In what situations could this virtual PBX be useful for my company? Why is it advisable to use this service? If a company has branches in different locations, the Aire Suite Virtual Switchboard helps to bring them together. All employees will be integrated into a single network, with extensions located in as many places as you want, even in different countries if you have employees abroad. ## Can the service be used on devices other than the IP terminals offered by Aire? Yes. Aire Suite is compatible with any brand and model on the market as long as it supports the SIP protocol. The same applies to softphones. ## What technical requirements does my company need to have Aire Suite? The two essential requirements for having the Aire Suite Virtual PBX are: - Connectivity requirement: Internet, ADSL, or FTTH. - Registration requirement: a physical or virtual device where the extension can be registered. On physical SIP terminals or softphones (computer, mobile app, or web). ## What voice messages can be added to the MeetIP Virtual PBX? Can they be customized? Se pueden poner diferentes tipos de locuciones; desde mensajes de bienvenida y fueras de horario, hasta mensajes de paciencia, anuncios periódicos y buzones de voz. Sin olvidar, la música en espera, que también se puede personalizar. ## How do you set up a voice message for the MeetIP virtual PBX? There are two ways to set up a voice message in MeetIP: 1. **Upload Voice Recording**: Voice recordings in MeetIP must be uploaded in a wav audio file format with asterisk characteristics (8000 Hz, 16 bits, and Mono). This applies to MOH, voicemail, and all other voice recordings. 2. **Record voice message:** from any extension, you can record the desired voice message by dialing the code *301. ## Can answering machines be set up on the MeetIP Virtual PBX? Yes. In MeetIP, each extension has its own personal answering machine, and generic voicemail boxes can also be created for the entire company. The voice messages for these can be customized. ## Can voice prompts be configured for queues, jump groups, IVRs, and DDIs? Yes, each item has its own phrases. For more information, please contact us. The queues have: a welcome message, a periodic announcement message, and a whisper message to the agent when a call comes in. The Salto groups have: welcome message and patience message. The IVRs simply have a welcome message with options to select. An out-of-hours message can also be configured. It all depends on how the customer wants to customize it. The DDIs simply have a welcome message. ## Is it possible to add extensions to MeetIP in bulk? Si, se pueden añadir extensiones a través de una tabla masiva, la cual puede ser rellenada con un archivo csv directamente… ## What does the extra call recording module consist of? This is an additional module where you can activate the option to record calls and access the control panel (to view reports, filters, or search for calls). Call recording can be configured by extension, DDI, agent queue, or jump group, and on demand. Storage allows you to easily and simply manage recordings. For more information, please contact us. - CDR Reports in MeetIP: 1 year. - Recordings in MeetIP. - Time: 3 months or 100 GB. - Recordings in Backup outside of MeetIP. - - Time: 6 months or 100 GB. - On-demand call request by “CallID.” - Dump in SFTP synchronized from Backup. ## When recording messages on the switchboard, where are they stored and how can they be accessed? All MeetIP voice prompts, except for those in voicemail boxes, are managed from the System submenu. This is the central audio/voice prompt repository for each tenant. From here, files can be renamed so that they can be configured in different variables (IVRs, DDIs, Queues, Jump Groups). ## What is an IVR? And a Smart IVR? IVR stands for Interactive Voice Response, which is a telephone technology used by MeetIP so that when an external call is received, the caller can interact with it through voice prompts and menu options. This is called dual-tone multi-frequency (DTMF) dialing, where each digit is associated with a different frequency that the system interprets in one way or another. Smart IVR: This service is aimed at customers who want to automate management processes (incidents, orders, telephone sales, etc.), customer identification or queries, etc., by enabling interaction between the user (via DTMF or voice) and their systems (CRM/ERP) or internal databases in MeetIP. In other words, in basic IVR, the customer can dial options 1 to 9, *, and #. Es decir que en la IVR básica, el cliente puede marcar las opciones del 1 al 9, * y #. In Smart IVR, however, the customer can enter entire numerical strings (ID numbers, customer numbers, tickets, etc.). ## What does MeetIP integration with a CRM involve? In order to enable more efficient and automated management of business relationships, marketing, after-sales service, and customer service for companies, the MeetIP cloud switchboard allows for easy integration with the most important CRM systems (such as SalesForce, Hubspot, Microsoft Dynamics, Zoho, SugarCRM, Centrix, Ahora, WinCRM, BuisiTools, Clavei, etc.). It allows you to make calls from the same CRM/ERP, automatically open specific customer files, incorporate target customer data, send data in real time for reports and queries, extract historical data, among many other features. ## What does the integration of MeetIP with MS Teams consist of? Integrate all operator voice services into your MS Teams platform. Extend your communications beyond the boundaries of your organization. You can make calls with national numbering, with LCRcom as your telephony provider. By integrating with MeetIP, you use a single interface for users, controlling and managing communications with our flexible, scalable virtual switchboard with advanced features. No investment in hardware or equipment is required, and payment is on a pay-per-use basis. Rates are affordable and tailored to your needs. ## What is the process for starting to work with you? It’s a step-by-step process. We start with a 15–30-minute call to understand your situation. Within 2–4 days, we’ll present you with a bespoke proposal and, if it’s a good fit, we’ll roll it out, followed by a thorough review after 3 months. ## Is it very expensive to outsource all of this? The cost of an in-house 24×7 IT team comprising security analysts and tools is around €350,000–500,000 per year. With Aire MSSP, you gain access to that same level of expertise for a fraction of the cost. ## I already have an in-house IT team – would this service be of any use to me? Yes, our layers are modular. If you already have IT infrastructure in place, we can take care of just the SOC or the disaster recovery strategy, coordinating seamlessly with your technicians without any overlap. General Rates and plans Roaming Additional services ## What is Aire Mobile? Aire Mobile is the leading operator in the business sector in Spain, offering low-cost calls to national and international landlines and mobile phones. ## What coverage does Aire Mobile have? Aire Mobile uses the Movistar network. You can be sure of excellent call quality and network coverage. ## No coverage on your cell phone? Possible causes and solutions. If you have no coverage, it is advisable to turn your cell phone off and on again to ensure that you have not lost your connection to the Movistar network. If the signal strength and/or capacity is not what you expect, it may be subject to various factors such as: Distance to the antenna where we are registering and/or where it is broadcasting (i.e., its orientation). Being in a “shadow zone” or in a place with a lot of interference: valleys, hills, trees, buildings, tunnels, etc. Weather conditions (such as rain, storms, etc.), being in transit (if the switch to another antenna fails or no network is found). Occasional saturation, which can occur due to the number of users registered to the same antenna and/or type of network (e.g., beaches in summer, tourist or vacation spots). Due to maintenance, repair, or dismantling of a nearby antenna. ## What is a SIM card? The SIM card is a removable microchip that establishes a network connection and is located inside the mobile phone. ## What is the ICCID? The ICCD is a 19-digit number that identifies your SIM card and is written on the card itself. ## What is the PIN code? The SIM card is protected against unauthorized use by a 4-digit secret code. This number is known as a PIN (Personal Identification Number). If you enter this code incorrectly 3 times in a row, the SIM card will automatically lock. If your SIM card is locked, you will need to enter the PUK code. Your PIN code is indicated on the back of the Aire Mobile card, but for security reasons we recommend that you change it in your phone’s settings. ## What is a PUK code? Your PUK code is printed on the back of the card, next to the PIN number. You will need your PUK code to unlock your SIM card or if you have entered your PIN code incorrectly three times in a row. ## Can I use the SIM card in any mobile phone? The Aire Mobile SIM card can be used in unlocked mobile phones or phones that work with the Movistar network. ## Does the type of SIM card I need to order depend on the device? No, because our SIM cards come pre-cut in three sizes: SIM, MicroSIM, or NanoSIM. ## How do I start using Aire Mobile? Once you have purchased your Aire Mobile SIM card, insert it into your unlocked mobile phone or Movistar network phone; enter the PIN provided on the card and you are ready to make and receive calls. ## How can I get a duplicate SIM card? The cardholder must personally contact Aire Customer Service by calling 22974 and provide the requested information. Duplicate shipping address: The duplicate will be sent to the address provided. Delivery time will be 24-72 business hours. ## Sending SMS messages to landlines From Aire Mobile mobile lines, it is possible to send SMS messages to landlines, and it is the customer’s responsibility to ensure that the recipient is able to receive the message, as it will be billed regardless of whether it is delivered or not. ## Will the customer be notified when they exceed their SMS allowance? No, once you have used up the SMS messages included in your plan, any additional messages will be billed at the portfolio price (€0.10/domestic SMS). The price for international SMS messages is always the same: €0.50/SMS. ## Will the customer be notified if they exceed their set national call allowance? No, once the minutes included in your rate plan have been used up, any additional usage will be billed at the portfolio price (€0.084/min and €0.165/call setup for national calls). ## Is the data allowance on the plan prorated? Rates are prorated in minutes and data. They are prorated both in terms of fees and consumption (voice and data), provided that they are included in the rate plan. ## ¿Cuándo son efectivos los cambios de tarifas? Rate changes will take effect at 12:00 a.m. on the day following your request, but can be scheduled to take effect on the first day of the following month. Only one rate change can be made per month. ## Will I be notified of a rate change? These changes are made at the customer’s request and are therefore not notified. ## What should I do if the data connection on my plan is very slow? Check your internet speed in the services tab, check when the line was activated, as it may be that the data allowance has already been used up due to pro-rating. ## Does my rate change depending on who I call? For domestic calls, you will pay the same regardless of the operator you call: Vodafone, Movistar, Orange, Aire Mobile, other mobile operators, landlines, etc. ## Does Aire Mobile have time slots? No, we don’t put a time limit on savings. You always pay less. No matter what time it is. ## Are calls to Aire Mobile from another operator more expensive? No. Calling an Aire number costs the caller the same as calling Vodafone, Movistar, Orange, or any other provider. ## Mobile rate usage and risk control policy We would like to inform you that, as part of Aire Mobile’s transparency policy, we have implemented new control and security measures to give you more comprehensive control over your expenses. It is important to note that the thresholds established are always outside the data or voice allowances included in the rates. In other words, we are talking about additional consumption outside of what is established in each rate. ## What are the extra bonuses for? When you have used up the data included in your plan, you can continue using extra data to keep browsing at maximum speed and save money on your final bill. This option is only activated if requested by the customer. ## ¿Cuándo puedo contratar los bonos extras? At any time during the month. We will notify you when your usage exceeds 80% and 100% of your allowance so that you can purchase extra data packages if you wish. When the user has used up all the data in their allowance, they will receive a text message giving them the option to purchase packages online. The extra data packages start working once 100% of the regular plan has been used up. ## What is the validity period of an extra bonus? Extra data allowances are always valid within the billing period or until the allowance is used up (whichever comes first). Data allowances cannot be prorated in terms of either fee or consumption and are deactivated at the end of the billing period. They can be purchased at any time during the month, and there are no technical restrictions on purchasing them. Data bonuses are not automatically renewed; they are activated upon request by the user. They are valid for a single line. ## Will the customer be notified if they exceed the data allowance included in their rate? Yes, the user receives an SMS at 80% and then at 100%. When the user has used up all the data in their plan, they receive an SMS giving them the option to purchase additional data packages online. Users can also activate data packages through the IVR during customer service hours from 9:00 a.m. to 8:00 p.m. ## Is the bonus activated immediately? Do you receive notification of the data bonus activation? The service is activated immediately. You will not receive a notification of bonus activation via SMS or email, as these bonuses are activated upon user request. You will always have to wait until it is used up before renewing it. ## This service (data bonuses) has the following exception: If a customer’s line has been suspended due to non-payment, the SMS message indicating that the maximum consumption limit has been reached will NOT be sent. The line is blocked and cannot be used. ## What happens if I use up the extra bonus? You can purchase as many extra data packages as you want. For example: You run out of the data included in your plan and purchase the 3GB extra data package. When you use up the extra data package, you can renew the 3GB package again. You will always have to wait until you use it up before renewing it. ## How are roaming zones activated? Zone 1 of the EU is activated by default in mobile rates. If you want to open zones 2 and 3 for roaming, you must request the unlocking respectively, upon request by the user and indicate this. ## What should I do if my cell phone does not connect to a foreign network? Call Aire Mobile customer service in Spain at 22974. From outside Spain, call +34 91 737 77 77. Customer service hours are Monday through Friday from 9:00 a.m. to 8:00 p.m. ## ¿Hay apertura de zonas por defecto? Only Roaming Zone 1 is enabled by default. Zones 2 and 3 are not enabled and must be activated at the user’s request and specified in the contract. ## Will it be possible to add maximum amounts for roaming consumption, or is there a default maximum amount? Click here to view the reasonable use policy information on Roaming. ## Countries included in each roaming zone You can check the countries corresponding to each zone [here](https://airetech.es/en/aire-voice/mobile/). ## What is the closed user group for? Allows you to create a group between landlines and mobile phones so that they can call each other at no cost, with speed dial and short numbering. Each line must have an associated rate, and both the mobile and landline customers must be of the “Business” type. ## What can you do with the closed user group service? – You will have a speed dial, short numbering (landline ext. 5XXX and mobile ext. 55XXX) – Service applicable to both landline and mobile customers – Available on MeetIP and on PBX trunks ## How much does the closed user group service cost? The price of the service is included in the Zafiro, Indigo, and Arctic+ rates. It is not included in the Arctic rate. ## How do you set up the closed user group? Internally, click here to download the templates that need to be added to the contracting process: MeetIP and PBX requirements template In addition, in both cases, the Associated Numbering annex must be attached, which is the same file for both scenarios. ## Does the service work when roaming? No, because they would not give us the short numbering. ## What is the Dual SIM service for? A mobile line can be associated with two SIM cards: a primary SIM and a secondary SIM. It works as follows: The call will go to the primary SIM, and if: - The line is busy. - There is no connection. - No response Both SIM cards will not ring at the same time. ## Does Dual SIM work when roaming? Yes. ## Is Dual SIM prorated? No, additional services are not prorated. ## How do you cancel this service? To cancel the service, simply cancel/deactivate the secondary SIM card. ## Is the Dual SIM configuration available? The setting is not available. We only have three different types of call forwarding for Dual SIM: forward to Dual SIM if busy, if turned off/no connection, and if the first SIM does not answer. With this option, you can set the time for the call to be forwarded to Dual SIM. ## What is voicemail? Voicemail is a digital answering machine that records messages when you are unavailable to answer. Voicemail allows you to listen to your messages, record personal greetings, and change your personal settings. If someone leaves a message, you will receive an SMS indicating that you have a voicemail message with the following text: Voicemail: You have a new message in your voicemail box from the number xxxxxxxxx recorded on xx/xx at xx:xx. To listen to it, call 121 or +34621100440 from abroad. Unheard messages will be stored for 25 days. There is no charge for listening to messages stored in your voicemail box. ## How do I activate and deactivate voicemail? Call Aire Voice Customer Service at 22974. These are the codes that the customer can dial from their terminal: | FUNCTIONS | ENABLE | DISABLE | | --- | --- | --- | | CALL FORWARDING IF NO ANSWER* | **61*NUMBER**TIME# | ##61# | | DESVÍO SI APAGADO O FUERA DE COBERTURA | **62*NÚMERO**TIEMPO# | ##62# | | CALL FORWARDING IF BUSY | **67*NUMBER**TIME# | ##67# | | UNCONDITIONAL FORWARDING OR ALL CALLS | **21*NUMBER**TIME# | ##21# | | TO CALL YOUR VOICEMAIL | 121 | | | REMOVE VOICEMAIL | > | ##002# | | HIDDEN CALL | #31#phone number | | | STANDBY MODE | *43# | #43# | * Where it says “TIME,” enter the number of seconds, between 15, 30, and 45 seconds. To activate voicemail, as it is a call forwarding service, the customer must enter the call forwarding code and, where it says “number,” enter the voicemail number 121. ## How do I set up my voicemail? When you call 121, the mailbox offers the following options: 1 to listen to messages, 2 to change directories, 0 to configure the mailbox, * for help, # to exit. ## Accessing my voicemail From your cell phone within Spain, dial the toll-free number 121. From abroad, dial +34621100440 and follow the steps indicated. ## Listening to messages in my voicemail To listen to messages left on your voicemail from your cell phone, call 121. ## How much does it cost to access voicemail? The Voicemail service is free on your Aire Voice. ## What should I do if I lose my SIM card and want to recover my number? You can request a duplicate SIM card. The cardholder must personally contact LCRmóvil Customer Service at 22974 or 91 737 77 77 and provide the requested information. ## How much does a replacement SIM card cost? The first duplicate SIM card you request will be free of charge and will be sent to you at no cost. Subsequent duplicates will incur a €10 charge for administration and shipping costs, which will be charged to your credit card at the time of request. ## Where and when can I pick up the replacement? The duplicate will be sent to the address you provide. Delivery time will be 1 to 3 days from acceptance of the shipment. ## I just installed my new SIM card in my phone. Why isn't it connecting to the internet? When changing operators, we have to configure the APN on our device in order to access data and therefore connect to the Internet. ## What is APN? The APN is the access point to our network and tells the mobile phone how to connect to the internet. Without being correctly configured, our mobile phone is unable to access data to browse the internet. Each mobile operator has its own APN, and it is essential to configure it. ## What is tethering? It is the process by which a mobile device with an Internet connection acts as a gateway to provide network access to other devices, whatever they may be, with the mobile device assuming a role similar to that of a modem. ## How can I tether (share data) on an iPhone? In the case of tethering on iOS, the first thing you need to do is go to the “Settings” on your iPhone and tap on the “Internet Sharing” option. Once here, we will see that the shared connection is disabled. Next, we will set a secure password for our iPhone, which will be our Wi-Fi access point. To do this, we click on the “Wi-Fi Password” option. Once there, we set our personalized password for the Wi-Fi access point and press the “Accept” button. Finally, we tap “Share Internet” until the background turns green. It is important to note that depending on the iPhone version and phone model, this procedure may vary slightly and may change in some cases. ## ¿Cómo puedo hacer tethering (compartir datos) en android? In the case of tethering on Android, you must go to “Settings” and select the option “USB/Bluetooth modem and connections.” Then, on the next screen, select “Connection sharing.” At this point, a screen will open where you can see whether the shared connection is disabled or enabled. In this case, you will need to click on the icon in the list of items located in the upper right corner, where you will have to set the password and Wi-Fi network. Finally, on the next screen, we will need to slide the button located at the top right to the right until it turns green. It is important to note that depending on the Android version of your device and phone model, this procedure may vary slightly and may change in some cases.