360

Suite 360

Suite 360 is the cloud-based unified communications solution that combines the flexibility and convergence of Voice with the omnichannel power of Channels.

It enables comprehensive operation across multiple devices and applications, offering a seamless and optimized communication experience. This solution provides a unified interface to manage all interactions, from corporate phone calls to messages on digital channels such as WhatsApp, Webchat, Email, and Bot management for process automation.

Conexiones digitales y redes sociales

Unified Communications

Voice

Aire Voice is a cloud-based unified communications solution designed to offer a flexible and convergent environment that optimizes corporate telephony. Its comprehensive approach allows it to operate across a range of devices and applications, including desktop terminals, wireless devices, WebRTC applications, desktop, mobile, omnichannel environments, and integration with Teams.

The service integrates with Aire’s GSM Mobile platform, allowing you to communicate using short dialing, without prefixes, and obtaining the same features as other users, recording and logging calls, forming part of the service statistics, and being able to analyze calls as another component of the service.

Why?

  • Cost optimization: Savings in telephony infrastructure.
  • Unified interface: Centralized administration of statistics, omnichannel capabilities, and mobile line management from a single interface.
  • Multiplatform flexibility: Allows users to operate from anywhere and manage their extension from different devices and applications.
  • Availability and scalability: Guarantees robust service for projects of any size, adapting each one to the needs of each customer and deployed in Aire’s data centers.

Benefits

  • Better customer experience and greater operational control: Advanced call analysis to detect trends and real-time monitoring with dynamic reports for strategic decisions.
  • Convergent Platform: Communication environment adaptable to different types of users, where features can be deployed based on the company’s needs and under a unified system.
  • Customization: Customization of the environment, logo, and notification domains to strengthen brand identity.
  • Integrated AI: For any voice user (including GSM users) with automatic transcription/summaries, key topic identification, and sentiment analysis to optimize telephone management.

Channels

It is the omnichannel solution within Aire’s 360 application portfolio that allows you to manage all customer interactions from a single interface.

It is designed to optimize operational efficiency and improve service quality, offering a personalized, consistent, and seamless experience across multiple digital channels such as WhatsApp, WebChat, Email, Instagram, Facebook, Telegram, and Telephony.

Bots, integration with business management systems, and open APIs facilitate the automation and personalization of customer service, in addition to real-time analytical tools.

Why?

  • Unified omnichannel experience: Provides a complete view of the customer and centralizes all interactions.
  • Increased productivity: Automates repetitive processes, allowing agents to focus on strategic tasks.
  • Operational efficiency: Real-time dashboards and analytics to measure and optimize performance.
  • Flexible integration: Connectors for CRMs such as Zoho, HubSpot, Salesforce, and APIs available for any integration with third-party systems.
  • Personalization: Adapt and configure how you communicate with your customers across different channels.
  • Bots: Self-service tools and real-time support via chat and bots based on no-code configuration.

Benefits

  • Unified interface: Allows agents to manage interactions in real time from multiple channels (email, WhatsApp, webchat, etc.).
  • Intelligent automation: Includes bots and workflows that work with real-time data to eliminate manual tasks.
  • Analytical dashboard: Monitors and analyzes performance in real time, facilitating the evaluation and monitoring of user performance.
  • Integration and scalability: Compatible with CRMs (Zoho, Salesforce, HubSpot) and enterprise systems via REST API and Webhooks. Adapts to the size of the business and changing needs.
  • Integrated AI: Conversation summaries, translation, and agent assistance using AI, as well as AI agents for open conversations in bots using preloaded knowledge bases/training based on OpenAI technology.
  • Customizable WebChat: Easily integrate and customize the contact chat on your web portal, adapting any design details and features and offering chat, video calls, or calls through it.

Related Services

Joan Aniorte

CTO

Joan sees technology as a lever to enable everyone to access knowledge and facilitate real-time communication between people. Since he started working at Grupo Aire, when he was in the last year of university, he has strived to overcome the technical challenges he has faced, with the desire to learn and get to the bottom of each project. As CTO, he applies this experience, his vision, drive and attention to detail to different areas of work. He says the main highlights in the projects he works on are their technological vocation and the team, for their human quality and problem-solving approach.

Manuel Rivera

CHR & Integration Officer

For Manuel Rivera, technology and people are intimately connected, and he sees them as drivers of change. His passion for telecommunications led him to study Engineering in this field. His professional career has spanned roles in engineering, commercial operations, and Human Resources, where he has focused on transforming technological organizational structures both in the local market and across Europe. He joins Grupo Aire as Director of Human Resources and Transformation, bringing his vision and experience to tackle the numerous challenges organizations face in today’s world.

Rosa Ronda

CFO

Her work in different positions in technology companies has led her to always be surrounded by engineers and to breathe that techie atmosphere on a daily basis. This experience in the sector, together with her knowledge and vision of the strategic financial function, is what Rosa brings to Grupo Aire. As well as best practices and support to the shareholders and management team for decision making. All of this with the aim of leading the company towards the goals proposed in the business plan.

Aire stands out for its capacity for innovation and development; the high volume of proprietary solutions and how deeply rooted the project is in the sector.

Zigor Gaubeca

CIO

Despite growing up in a small town with limited access to technology, it was no obstacle for Zigor to immerse himself in the technology sector from a very young age, and later commencing a degree in Computer Engineering with the intention of continuing to deepen everything he had been learning in a self-taught way over the years.

His dream of dedicating himself to the world of connectivity became a reality when he joined the company, where he made the project his own from the get go, and sharing in its successes and learning from its failures.

With a great sense of teamwork, Zigor works daily to help in the decision-making process by contributing his vision and experience, and by taking on all the challenges he may encounter along the way and maintaining the company’s DNA in which technology, teamwork and innovation are essential.

Santi Magazù

General Manager

Santi Magazù has more than 20 years of experience in the telecommunications and IT services sector, having held management positions in multinationals such as Telefónica, where he held various positions, such as IT services engineering director for Spain and commercial director of Cloud Computing for the entire Group. He has also worked as Marketing Director at the regional operator Grapes, and as CEO and COO in technology startups, including PlayGiga, the first company acquired by Facebook in Spain. He began his career as a strategy consultant at Monitor Co, currently part of Deloitte.

He holds a degree in industrial engineering from the Politecnico di Milano and an MBA from INSEAD (France).

In Aire he is General Manager.

Miguel Tecles

Adviser

Curiosity and passion for technology are the driving force behind a professional career that began at no less than the age of 4, fixing a broken cable of an iron that had stopped working. From that precocious impulse, Miguel Tecles’ biography is marked by multicolored wires, programming lines, radio waves, Internet signals when they hardly existed, numerous high voltage circuits and the occasional unexpected electric shock.

Today, holding the position of Chief Technology Officer at Aire Networks, Miguel Tecles is one of its fundamental pillars.

No one better than him personifies the company’s commitment to its customers: to always take technology to the next level, doing what no one else does, in a pioneering way and going where no one else goes, as well as providing services that generate value for all.

Raúl Aledo

President

Passionate about technology and the inner workings of everything around him from an early age, Raúl began his first steps in the world of electronics and programming at the age of 14, when he made his first invoicing, accounting and warehouse management programme for the family business.

With this and the arrival of the Internet, he entered the world of telecommunications, studying Computer Engineering, where he met his first business partner, Miguel Tecles, through what was then one of the first social networks, IRC. After more than two years working together and improving their know-how, they met Emilio Gras, the third business partner in the current company, where they started their first ServiHosting project in 1996, thereby embarking on a journey that would take them to where they are today.

Raúl is a fundamental pillar in Aire, not only through his experience, but also through the values he brings and implements in the company, such as his future visions, accepting challenges and achieving goals. In addition, his commitment to the most minute details and the team spirit he brings makes the company tick.

Javier Polo

CEO

With more than 20 years of experience in the telecommunications and technology sectors, Javier firmly believes that technology must solve real problems and generate competitive advantages with tangible results for the business.

He has held relevant executive positions in companies such as Amena and Orange, where he led strategic planning, marketing and go-to-market areas. He was CEO of PlayGiga, the first Spanish technology startup acquired by Meta (Facebook). Before joining Grupo Aire as CEO, he led Grupo AIA, a company specialising in artificial intelligence, with a focus on advanced analytics and predictive algorithms.

He has also been an advisor and consultant in multiple technology companies backed by venture capital and private equity funds, in sectors such as cloud, cybersecurity and blockchain.

Previously, he developed his career in the field of strategic consulting as a Principal at Monitor Company, where he advised large corporations on growth, internationalisation and operational efficiency.

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