At Aire, we want to make your experience and that of your company as simple as possible. In this section, we have compiled the most common questions about our virtual switchboard, mobile telephony, APN configuration, connectivity services, and line management. Our goal is for you to find the solution you need immediately so that nothing slows down your business.
FAQs
The Aire Suite Virtual PBX is a telephone system that uses voice over internet protocol (VoIP) technology to make calls. It is digital software located in the cloud and managed from web interfaces. Data communications infrastructure (LAN and WAN) is required to make and receive calls.
The Aire Suite Virtual PBX allows you to create virtual extensions from anywhere in the world without connecting to a specific VPN.
It provides a company with a fast, flexible telephone connection that is easy to set up and requires no additional effort or specific, high-cost equipment.
Other advantages:
You can get the most out of your PBX by having as many extensions as your client needs, so that the Aire Suite Virtual PBX will allow you to better manage your company’s telephone system.
If a company has branches in different locations, the Aire Suite Virtual Switchboard helps to bring them together. All employees will be integrated into a single network, with extensions located in as many places as you want, even in different countries if you have employees abroad.
Yes. Aire Suite is compatible with any brand and model on the market as long as it supports the SIP protocol. The same applies to softphones.
Se pueden poner diferentes tipos de locuciones; desde mensajes de bienvenida y fueras de horario, hasta mensajes de paciencia, anuncios periódicos y buzones de voz. Sin olvidar, la música en espera, que también se puede personalizar.
There are two ways to set up a voice message in MeetIP:
Yes. In MeetIP, each extension has its own personal answering machine, and generic voicemail boxes can also be created for the entire company. The voice messages for these can be customized.
Yes, each item has its own phrases. For more information, please contact us.
The queues have: a welcome message, a periodic announcement message, and a whisper message to the agent when a call comes in.
The Salto groups have: welcome message and patience message.
The IVRs simply have a welcome message with options to select.
An out-of-hours message can also be configured. It all depends on how the customer wants to customize it.
The DDIs simply have a welcome message.
Si, se pueden añadir extensiones a través de una tabla masiva, la cual puede ser rellenada con un archivo csv directamente…
This is an additional module where you can activate the option to record calls and access the control panel (to view reports, filters, or search for calls). Call recording can be configured by extension, DDI, agent queue, or jump group, and on demand.
Storage allows you to easily and simply manage recordings. For more information, please contact us.
All MeetIP voice prompts, except for those in voicemail boxes, are managed from the System submenu. This is the central audio/voice prompt repository for each tenant. From here, files can be renamed so that they can be configured in different variables (IVRs, DDIs, Queues, Jump Groups).
IVR stands for Interactive Voice Response, which is a telephone technology used by MeetIP so that when an external call is received, the caller can interact with it through voice prompts and menu options. This is called dual-tone multi-frequency (DTMF) dialing, where each digit is associated with a different frequency that the system interprets in one way or another.
Smart IVR: This service is aimed at customers who want to automate management processes (incidents, orders, telephone sales, etc.), customer identification or queries, etc., by enabling interaction between the user (via DTMF or voice) and their systems (CRM/ERP) or internal databases in MeetIP.
In other words, in basic IVR, the customer can dial options 1 to 9, *, and #.
Es decir que en la IVR básica, el cliente puede marcar las opciones del 1 al 9, * y #.
In Smart IVR, however, the customer can enter entire numerical strings (ID numbers, customer numbers, tickets, etc.).
In order to enable more efficient and automated management of business relationships, marketing, after-sales service, and customer service for companies, the MeetIP cloud switchboard allows for easy integration with the most important CRM systems (such as SalesForce, Hubspot, Microsoft Dynamics, Zoho, SugarCRM, Centrix, Ahora, WinCRM, BuisiTools, Clavei, etc.). It allows you to make calls from the same CRM/ERP, automatically open specific customer files, incorporate target customer data, send data in real time for reports and queries, extract historical data, among many other features.
Integrate all operator voice services into your MS Teams platform. Extend your communications beyond the boundaries of your organization. You can make calls with national numbering, with LCRcom as your telephony provider. By integrating with MeetIP, you use a single interface for users, controlling and managing communications with our flexible, scalable virtual switchboard with advanced features. No investment in hardware or equipment is required, and payment is on a pay-per-use basis. Rates are affordable and tailored to your needs.
Aire Mobile is the leading operator in the business sector in Spain, offering low-cost calls to national and international landlines and mobile phones.
Aire Mobile uses the Movistar network. You can be sure of excellent call quality and network coverage.
If you have no coverage, it is advisable to turn your cell phone off and on again to ensure that you have not lost your connection to the Movistar network.
If the signal strength and/or capacity is not what you expect, it may be subject to various factors such as:
Distance to the antenna where we are registering and/or where it is broadcasting (i.e., its orientation).
Being in a “shadow zone” or in a place with a lot of interference: valleys, hills, trees, buildings, tunnels, etc.
Weather conditions (such as rain, storms, etc.), being in transit (if the switch to another antenna fails or no network is found).
Occasional saturation, which can occur due to the number of users registered to the same antenna and/or type of network (e.g., beaches in summer, tourist or vacation spots).
Due to maintenance, repair, or dismantling of a nearby antenna.
The SIM card is a removable microchip that establishes a network connection and is located inside the mobile phone.
The ICCD is a 19-digit number that identifies your SIM card and is written on the card itself.
The SIM card is protected against unauthorized use by a 4-digit secret code. This number is known as a PIN (Personal Identification Number). If you enter this code incorrectly 3 times in a row, the SIM card will automatically lock. If your SIM card is locked, you will need to enter the PUK code. Your PIN code is indicated on the back of the Aire Mobile card, but for security reasons we recommend that you change it in your phone’s settings.
Your PUK code is printed on the back of the card, next to the PIN number. You will need your PUK code to unlock your SIM card or if you have entered your PIN code incorrectly three times in a row.
The Aire Mobile SIM card can be used in unlocked mobile phones or phones that work with the Movistar network.
No, because our SIM cards come pre-cut in three sizes: SIM, MicroSIM, or NanoSIM.
For domestic calls, you will pay the same regardless of the operator you call: Vodafone, Movistar, Orange, Aire Mobile, other mobile operators, landlines, etc.
No. Calling an Aire number costs the caller the same as calling Vodafone, Movistar, Orange, or any other provider.
We would like to inform you that, as part of Aire Mobile’s transparency policy, we have implemented new control and security measures to give you more comprehensive control over your expenses. It is important to note that the thresholds established are always outside the data or voice allowances included in the rates. In other words, we are talking about additional consumption outside of what is established in each rate.
When you have used up the data included in your plan, you can continue using extra data to keep browsing at maximum speed and save money on your final bill. This option is only activated if requested by the customer.
At any time during the month. We will notify you when your usage exceeds 80% and 100% of your allowance so that you can purchase extra data packages if you wish. When the user has used up all the data in their allowance, they will receive a text message giving them the option to purchase packages online. The extra data packages start working once 100% of the regular plan has been used up.
Extra data allowances are always valid within the billing period or until the allowance is used up (whichever comes first). Data allowances cannot be prorated in terms of either fee or consumption and are deactivated at the end of the billing period. They can be purchased at any time during the month, and there are no technical restrictions on purchasing them. Data bonuses are not automatically renewed; they are activated upon request by the user. They are valid for a single line.
Yes, the user receives an SMS at 80% and then at 100%. When the user has used up all the data in their plan, they receive an SMS giving them the option to purchase additional data packages online. Users can also activate data packages through the IVR during customer service hours from 9:00 a.m. to 8:00 p.m.
The service is activated immediately. You will not receive a notification of bonus activation via SMS or email, as these bonuses are activated upon user request. You will always have to wait until it is used up before renewing it.
If a customer’s line has been suspended due to non-payment, the SMS message indicating that the maximum consumption limit has been reached will NOT be sent. The line is blocked and cannot be used.
You can purchase as many extra data packages as you want. For example: You run out of the data included in your plan and purchase the 3GB extra data package. When you use up the extra data package, you can renew the 3GB package again. You will always have to wait until you use it up before renewing it.
Zone 1 of the EU is activated by default in mobile rates.
If you want to open zones 2 and 3 for roaming, you must request the unlocking respectively, upon request by the user and indicate this.
Call Aire Mobile customer service in Spain at 22974. From outside Spain, call +34 91 737 77 77. Customer service hours are Monday through Friday from 9:00 a.m. to 8:00 p.m.
Only Roaming Zone 1 is enabled by default. Zones 2 and 3 are not enabled and must be activated at the user’s request and specified in the contract.
Click here to view the reasonable use policy information on Roaming.
You can check the countries corresponding to each zone here.
Allows you to create a group between landlines and mobile phones so that they can call each other at no cost, with speed dial and short numbering. Each line must have an associated rate, and both the mobile and landline customers must be of the “Business” type.
– You will have a speed dial, short numbering (landline ext. 5XXX and mobile ext. 55XXX)
– Service applicable to both landline and mobile customers
– Available on MeetIP and on PBX trunks
The price of the service is included in the Zafiro, Indigo, and Arctic+ rates. It is not included in the Arctic rate.
Internally, click here to download the templates that need to be added to the contracting process: MeetIP and PBX requirements template
In addition, in both cases, the Associated Numbering annex must be attached, which is the same file for both scenarios.
No, because they would not give us the short numbering.
A mobile line can be associated with two SIM cards: a primary SIM and a secondary SIM.
It works as follows:
The call will go to the primary SIM, and if:
Both SIM cards will not ring at the same time.
Yes.
No, additional services are not prorated.
To cancel the service, simply cancel/deactivate the secondary SIM card.
The setting is not available. We only have three different types of call forwarding for Dual SIM: forward to Dual SIM if busy, if turned off/no connection, and if the first SIM does not answer. With this option, you can set the time for the call to be forwarded to Dual SIM.
Voicemail is a digital answering machine that records messages when you are unavailable to answer. Voicemail allows you to listen to your messages, record personal greetings, and change your personal settings. If someone leaves a message, you will receive an SMS indicating that you have a voicemail message with the following text:
Voicemail: You have a new message in your voicemail box from the number xxxxxxxxx recorded on xx/xx at xx:xx. To listen to it, call 121 or +34621100440 from abroad.
Unheard messages will be stored for 25 days. There is no charge for listening to messages stored in your voicemail box.
| FUNCTIONS | ENABLE | DISABLE |
| CALL FORWARDING IF NO ANSWER* | **61*NUMBER**TIME# | ##61# |
| DESVÍO SI APAGADO O FUERA DE COBERTURA | **62*NÚMERO**TIEMPO# | ##62# |
| CALL FORWARDING IF BUSY | **67*NUMBER**TIME# | ##67# |
| UNCONDITIONAL FORWARDING OR ALL CALLS | **21*NUMBER**TIME# | ##21# |
| TO CALL YOUR VOICEMAIL | 121 | |
| REMOVE VOICEMAIL | > | ##002# |
| HIDDEN CALL | #31#phone number | |
| STANDBY MODE | *43# | #43# |
When you call 121, the mailbox offers the following options: 1 to listen to messages, 2 to change directories, 0 to configure the mailbox, * for help, # to exit.
From your cell phone within Spain, dial the toll-free number 121. From abroad, dial +34621100440 and follow the steps indicated.
To listen to messages left on your voicemail from your cell phone, call 121.
The Voicemail service is free on your Aire Voice.
You can request a duplicate SIM card. The cardholder must personally contact LCRmóvil Customer Service at 22974 or 91 737 77 77 and provide the requested information.
The first duplicate SIM card you request will be free of charge and will be sent to you at no cost. Subsequent duplicates will incur a €10 charge for administration and shipping costs, which will be charged to your credit card at the time of request.
The duplicate will be sent to the address you provide. Delivery time will be 1 to 3 days from acceptance of the shipment.
It is the process by which a mobile device with an Internet connection acts as a gateway to provide network access to other devices, whatever they may be, with the mobile device assuming a role similar to that of a modem.
In the case of tethering on iOS, the first thing you need to do is go to the “Settings” on your iPhone and tap on the “Internet Sharing” option.
Once here, we will see that the shared connection is disabled. Next, we will set a secure password for our iPhone, which will be our Wi-Fi access point. To do this, we click on the “Wi-Fi Password” option.
Once there, we set our personalized password for the Wi-Fi access point and press the “Accept” button. Finally, we tap “Share Internet” until the background turns green.
It is important to note that depending on the iPhone version and phone model, this procedure may vary slightly and may change in some cases.
In the case of tethering on Android, you must go to “Settings” and select the option “USB/Bluetooth modem and connections.” Then, on the next screen, select “Connection sharing.”
At this point, a screen will open where you can see whether the shared connection is disabled or enabled. In this case, you will need to click on the icon in the list of items located in the upper right corner, where you will have to set the password and Wi-Fi network.
Finally, on the next screen, we will need to slide the button located at the top right to the right until it turns green.
It is important to note that depending on the Android version of your device and phone model, this procedure may vary slightly and may change in some cases.
CTO
Joan sees technology as a lever to enable everyone to access knowledge and facilitate real-time communication between people. Since he started working at Grupo Aire, when he was in the last year of university, he has strived to overcome the technical challenges he has faced, with the desire to learn and get to the bottom of each project. As CTO, he applies this experience, his vision, drive and attention to detail to different areas of work. He says the main highlights in the projects he works on are their technological vocation and the team, for their human quality and problem-solving approach.
CHR & Integration Officer
For Manuel Rivera, technology and people are intimately connected, and he sees them as drivers of change. His passion for telecommunications led him to study Engineering in this field. His professional career has spanned roles in engineering, commercial operations, and Human Resources, where he has focused on transforming technological organizational structures both in the local market and across Europe. He joins Grupo Aire as Director of Human Resources and Transformation, bringing his vision and experience to tackle the numerous challenges organizations face in today’s world.
CFO
Her work in different positions in technology companies has led her to always be surrounded by engineers and to breathe that techie atmosphere on a daily basis. This experience in the sector, together with her knowledge and vision of the strategic financial function, is what Rosa brings to Grupo Aire. As well as best practices and support to the shareholders and management team for decision making. All of this with the aim of leading the company towards the goals proposed in the business plan.
Aire stands out for its capacity for innovation and development; the high volume of proprietary solutions and how deeply rooted the project is in the sector.
CIO
Despite growing up in a small town with limited access to technology, it was no obstacle for Zigor to immerse himself in the technology sector from a very young age, and later commencing a degree in Computer Engineering with the intention of continuing to deepen everything he had been learning in a self-taught way over the years.
His dream of dedicating himself to the world of connectivity became a reality when he joined the company, where he made the project his own from the get go, and sharing in its successes and learning from its failures.
With a great sense of teamwork, Zigor works daily to help in the decision-making process by contributing his vision and experience, and by taking on all the challenges he may encounter along the way and maintaining the company’s DNA in which technology, teamwork and innovation are essential.
General Manager
Santi Magazù has more than 20 years of experience in the telecommunications and IT services sector, having held management positions in multinationals such as Telefónica, where he held various positions, such as IT services engineering director for Spain and commercial director of Cloud Computing for the entire Group. He has also worked as Marketing Director at the regional operator Grapes, and as CEO and COO in technology startups, including PlayGiga, the first company acquired by Facebook in Spain. He began his career as a strategy consultant at Monitor Co, currently part of Deloitte.
He holds a degree in industrial engineering from the Politecnico di Milano and an MBA from INSEAD (France).
In Aire he is General Manager.
Adviser
Curiosity and passion for technology are the driving force behind a professional career that began at no less than the age of 4, fixing a broken cable of an iron that had stopped working. From that precocious impulse, Miguel Tecles’ biography is marked by multicolored wires, programming lines, radio waves, Internet signals when they hardly existed, numerous high voltage circuits and the occasional unexpected electric shock.
Today, holding the position of Chief Technology Officer at Aire Networks, Miguel Tecles is one of its fundamental pillars.
No one better than him personifies the company’s commitment to its customers: to always take technology to the next level, doing what no one else does, in a pioneering way and going where no one else goes, as well as providing services that generate value for all.
President
Passionate about technology and the inner workings of everything around him from an early age, Raúl began his first steps in the world of electronics and programming at the age of 14, when he made his first invoicing, accounting and warehouse management programme for the family business.
With this and the arrival of the Internet, he entered the world of telecommunications, studying Computer Engineering, where he met his first business partner, Miguel Tecles, through what was then one of the first social networks, IRC. After more than two years working together and improving their know-how, they met Emilio Gras, the third business partner in the current company, where they started their first ServiHosting project in 1996, thereby embarking on a journey that would take them to where they are today.
Raúl is a fundamental pillar in Aire, not only through his experience, but also through the values he brings and implements in the company, such as his future visions, accepting challenges and achieving goals. In addition, his commitment to the most minute details and the team spirit he brings makes the company tick.
CEO
With more than 20 years of experience in the telecommunications and technology sectors, Javier firmly believes that technology must solve real problems and generate competitive advantages with tangible results for the business.
He has held relevant executive positions in companies such as Amena and Orange, where he led strategic planning, marketing and go-to-market areas. He was CEO of PlayGiga, the first Spanish technology startup acquired by Meta (Facebook). Before joining Grupo Aire as CEO, he led Grupo AIA, a company specialising in artificial intelligence, with a focus on advanced analytics and predictive algorithms.
He has also been an advisor and consultant in multiple technology companies backed by venture capital and private equity funds, in sectors such as cloud, cybersecurity and blockchain.
Previously, he developed his career in the field of strategic consulting as a Principal at Monitor Company, where he advised large corporations on growth, internationalisation and operational efficiency.
